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Coors Tour Guide Lingo

Working as a tour guide at Coors has a language all it's own.

• Guest Relations (GR)- Tour Guide department
• BOC- Brewery Office Complex
• NOB- North Office Building where all the execs work
• Bar- Head bartender for the day
• ABar- Second in charge bartender for the day
• ALng- Assistant lounge position, breaks bar for lunch, helps in lounge
• Flex- Go to person for anything needed during the day
• AFlex- Assistant to Flex, second in charge go to person (sometimes called Anti-Flex)
• PC- Parking lot controller, also called Radio 1, or simply 1, there to greet guests in parking lot and to dispatch incase of emergency or bus crash
• Radio 1- See PC
• VIP- VIP tour guide and scheduled VIP tours
• TCU- Tour Clean UP, daily position that opens and closes tour route
• L1-L4- Daily lounge position
• R1-R4- Daily Reception positions
• T1-T5- Daily post on the tour route (basically, time out)
• D1-D4- Daily bus driver position
• VPL- Visitor Parking Lot and in summer position of greeter to help guests onto bus
• TK- Time Keeper, old term, seldom used anymore unless we are actually giving live tours. The GR rep that keeps track of when tours go out
• FB- Fresh Beer
• Lower Lot- Drop off for tourists outside the BOC and in summer position of greeter to help guests onto bus at the brewery
• Full-Time- All the GR employees who are full time
• Year Round Temp- Temporary employee who works year-round, up to 1400 hours
• Seasonal Temp- Temporary employee who works seasonally, usually summer and over the holidays
• GBT- General Brewery Tour
• Short Tour- Going straight up to the lounge for sampling without touring the brewery
• Short Tours- What we call the many regulars that come in for a Short Tour
• Modified Tour- Tour modified for handicapped guests that can't go up/down stairs
• Flagship- Begining of Audio tour, before guests are sent into the Brewhouse on the elevator
• Brewhouse- The Brewhouse (duh) but also a location on the tour route
• Quality- Location on the tour route between the brewhouse and fresh beer
• HOF- Hall of Foam, location on the tour route
• Packaging- The packaging overlook on the tour route
• LT- Last tour, announced over the radio to let GR know where the last tour of the day is
• First Last- The first of 2 last calls in the bar before closing time
• Last Last- Last call, basically letting people know we are now closed
• Team Huddle- Daily departmental morning meetings with management with special instructions or announcements for the day
• Badge- Our employee badges that get us into various locations in the brewery
• 140 Key- Key to unlock most doors in guest relations
• TEC- Team Effectiveness Committee, plan all the special events and team building exercises in GR
• Bat Key- Special key that turns off Audio Guides (used for audio tours, GBTs)
• White house- Bathroom facility in the parking lot
• The shack- Building in parking lot that houses computer and necessary parking lot equipment
• Green house- Glass house used for shelter for PC in parking lot
• DO- Direct Over, on the bus if the route through town is blocked we take visitors directly to the brewery
• VC- Vomit clean up, it's usually Flex's duty to clean any puke (and people do puke on tour, yuck)
• CDC- Coors Distributing Center
• CBL- Coors Brewers Limited, Coors brewery in the UK
• Beer Trailer- Trailer where we get free beer, and other Coors items priced for employees
• Safety meeting- Meeting of tour guides at the 4th floor break room after work to drink beer
• FOB- Foam on beer, mechanism in keg room that pours off foam in beer kegs
• Super Cold- Coors Light tap that is actually frozen ice, the beer comes out around freezing temperature
• BM- Blue Moon, not Bowel Momement
• 10-200- Answer on the radio to let someone know you are in the bathroom going number 2 (again, not typically used, but has happened before)
• 10-100- Answer on the radio to let someone know you are in the bathroom going number 1 (not typically used, but has happened before)
• Ghost Riding the Whip- Typically Gosia or my location while working in the parking lot