Coors Tour Guide Lingo
Working as a tour guide at Coors has a language all it's own.
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Guest Relations (GR)- Tour Guide department
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BOC- Brewery Office Complex
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NOB- North Office Building where all the execs work
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Bar- Head bartender for the day
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ABar- Second in charge bartender for the day
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ALng- Assistant lounge position, breaks bar for lunch, helps in lounge
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Flex- Go to person for anything needed during the day
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AFlex- Assistant to Flex, second in charge go to person (sometimes called Anti-Flex)
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PC- Parking lot controller, also called Radio 1, or simply 1, there to greet guests in parking lot and to dispatch incase of emergency or bus crash
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Radio 1- See PC
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VIP- VIP tour guide and scheduled VIP tours
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TCU- Tour Clean UP, daily position that opens and closes tour route
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L1-L4- Daily lounge position
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R1-R4- Daily Reception positions
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T1-T5- Daily post on the tour route (basically, time out)
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D1-D4- Daily bus driver position
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VPL- Visitor Parking Lot and in summer position of greeter to help guests onto bus
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TK- Time Keeper, old term, seldom used anymore unless we are actually giving live tours. The GR rep that keeps track of when tours go out
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FB- Fresh Beer
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Lower Lot- Drop off for tourists outside the BOC and in summer position of greeter to help guests onto bus at the brewery
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Full-Time- All the GR employees who are full time
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Year Round Temp- Temporary employee who works year-round, up to 1400 hours
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Seasonal Temp- Temporary employee who works seasonally, usually summer and over the holidays
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GBT- General Brewery Tour
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Short Tour- Going straight up to the lounge for sampling without touring the brewery
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Short Tours- What we call the many regulars that come in for a Short Tour
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Modified Tour- Tour modified for handicapped guests that can't go up/down stairs
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Flagship- Begining of Audio tour, before guests are sent into the Brewhouse on the elevator
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Brewhouse- The Brewhouse (duh) but also a location on the tour route
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Quality- Location on the tour route between the brewhouse and fresh beer
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HOF- Hall of Foam, location on the tour route
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Packaging- The packaging overlook on the tour route
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LT- Last tour, announced over the radio to let GR know where the last tour of the day is
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First Last- The first of 2 last calls in the bar before closing time
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Last Last- Last call, basically letting people know we are now closed
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Team Huddle- Daily departmental morning meetings with management with special instructions or announcements for the day
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Badge- Our employee badges that get us into various locations in the brewery
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140 Key- Key to unlock most doors in guest relations
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TEC- Team Effectiveness Committee, plan all the special events and team building exercises in GR
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Bat Key- Special key that turns off Audio Guides (used for audio tours, GBTs)
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White house- Bathroom facility in the parking lot
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The shack- Building in parking lot that houses computer and necessary parking lot equipment
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Green house- Glass house used for shelter for PC in parking lot
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DO- Direct Over, on the bus if the route through town is blocked we take visitors directly to the brewery
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VC- Vomit clean up, it's usually Flex's duty to clean any puke (and people do puke on tour, yuck)
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CDC- Coors Distributing Center
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CBL- Coors Brewers Limited, Coors brewery in the UK
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Beer Trailer- Trailer where we get free beer, and other Coors items priced for employees
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Safety meeting- Meeting of tour guides at the 4th floor break room after work to drink beer
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FOB- Foam on beer, mechanism in keg room that pours off foam in beer kegs
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Super Cold- Coors Light tap that is actually frozen ice, the beer comes out around freezing temperature
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BM- Blue Moon, not Bowel Momement
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10-200- Answer on the radio to let someone know you are in the bathroom going number 2 (again, not typically used, but has happened before)
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10-100- Answer on the radio to let someone know you are in the bathroom going number 1 (not typically used, but has happened before)
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Ghost Riding the Whip- Typically Gosia or my location while working in the parking lot
Comments
Stellar.
what a list. :) wow.
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